General Questions

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Security Cameras

How do the 4G cameras work?

All 4G camera products come with a SIM preinstalled which allows for 2 hours/week of live steaming for the first year. After this period, you can keep our SIM card at a cost of $5/week, insert your own SIM, or connect the camera to WiFi.

What if I exceed the data plan for my 4G camera?

If you exceed 2 hours of live streaming per week you will receive a notification. After the third notification we will offer you an upgrade package. 

How long are the cords on the cameras?

The power cord is 75cm long.

What's the difference between WiFi & 4G?

The difference is how the camera connects to the internet to transmit. A 4G camera has its own pre-installed sim card, & can be placed anywhere with power. A WiFi camera relies on your local network, & must be in range of WiFi. 

Do the cameras store footage remotely or on a cloud.

Every Monkey Vision camera stores footage locally & can be accessed, saved & downloaded any time remotely via the Monkey Vision App.

How long do the cameras store footage for?

7 days of onboard storage. Storage can be upgraded to 28 days for a one time cost of $176.

Do the cameras have Night Vision?

All our cameras have Infrared (IR) distance Night Vision. This is active when you see the red lights at night. The IR distance varies depending on the camera model.

Can the Night Vision red lights be switched off?

Unfortunately the red lights that you see on the cameras at night is essential for their Night Vision functionality, and can therefore not be switched off.

Do the cameras record in 4K?

Currently our cameras do not record in 4K, but stay tuned for the arrival of our new Australian Made 4K cameras.

How many cameras can I view on my App?

You can view up to 60 cameras off the Monkey Vision Connect App.

How many people can view my camera?

There is no limit to the number of colleagues, friends & family able to view your cameras. All they have to do is download the Monkey Vision App, scan the camera & input the password you have set.

Is there a time-lapse mode?

There is not currently a time-lapse mode, but you can collate screenshots.

Do the cameras run on 2.4ghz and 5ghz networks?

Our cameras only run on a 2.4ghz WiFi Network.

How many cameras can I power off the Solar Kit?

Unfortunately, we can't control the weather. We encourage using just one camera per solar panel. However, we do have some customers that currently power multiple cameras off a single panel.

Alarms & Smart-Property

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CONTACT US

Please reach out for a quote, assistance, or to book an installation.

L1 527 Chapel St. South Yarra, VIC 3141.

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FAQs

Security systems aren't the most simple products out there, we've answered some of the common questions. If you can't find the answer you're looking for, please contact us.

Access Control

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